Earthly Petals | Discover Natural Handmade Cosmetics & Ingredients

This privacy policy describes how Earthly Petals collects, uses, and protects the information you provide when using our online platform and services. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this service, then you can be assured that it will only be used in accordance with this privacy statement.

Information We Collect

We may collect various types of information in connection with your use of our site and services. This may include:

Personal identification information such as your name.
Contact information including shipping address and billing address.
Payment information (handled securely by third-party payment processors; we do not store your full payment card details).
Order details, purchase history, and preferences related to our products.
Information you provide when contacting us or participating in surveys.
Information about your device and how you interact with our site, such as your IP address, browser type, pages visited, and referring URLs.

How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfill your orders, including managing payments and shipping.
To communicate with you about your orders, account, or inquiries.
To provide customer support.
To improve our products and services, and develop new offerings.
To personalize your experience on our site.
To understand how users access and use our services, both on an aggregated and individualized basis.
To send you promotional information about new products, special offers, or other information which we think you may find interesting, where you have consented to receive such communications.
To comply with legal obligations and protect our rights and interests.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

With service providers and business partners who perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, and marketing assistance. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
In response to legal process, such as a court order or subpoena, or to comply with applicable law.
To protect the rights, property, or safety of Earthly Petals, our users, or others.
In connection with a merger, sale of company assets, or financing where customer information may be transferred as a business asset.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Your Data Protection Rights

In accordance with applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request erasure of your personal information under certain conditions.
The right to object to the processing of your personal information.
The right to request restriction of processing your personal information.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Children's Privacy

Our services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children without parental consent. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We encourage you to review this policy periodically for any changes.

Contacting Us

If you have any questions about this privacy policy or our data practices, please contact us via postal mail at:

Earthly Petals
125 Anna Salai
Ground Floor
Chennai, Tamil Nadu
600002
India